How can users contact support?

Merchant Support: For each partner, we agree on a communication channel that works best for them – whether that’s Slack, Telegram, our ticket portal, or email. Our dedicated Merchant Support team is always available to assist with questions, issues, and operational needs.

Customer Support: Our Customer Support team is available 24/7 to assist your customers. We have built up a knowledge base that helps them find answers to most questions. If further assistance is needed, customers can contact us anytime via live chat in the Help Centre or at support@mercuryo.io.